Reference

What You Agree To When You Use Bet Jali

These terms set out the rules between you and Bet Jali when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Account rules apply from registrationbKash, Nagad, Rocket deposits coveredEligibility based on local lawBangladesh-region access termsSubject to change with notice
Bet Jali What You Agree To When You Use Bet Jali
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Your account details and transaction history are stored securely. We do not share your personal data with third parties outside of what is needed to process payments through bKash, Nagad, or Rocket and to comply with applicable legal requirements. If you want to know what data we hold, you can request a summary through support. If you believe your account has been accessed without your permission, contact us immediately so we can freeze the account and begin a review.

Data Access Requests

You can request a copy of the data we hold on your account at any time by contacting support with your account ID and a description of what you need.

Account Security

We use encrypted connections and OTP verification for login and withdrawal requests. If an OTP request you did not initiate arrives on your phone, do not share it — report it immediately.

Retention Period

We keep account and transaction records for as long as required by applicable rules in supported regions. After account closure, records may be retained for a defined period before deletion.

Dispute Resolution

Disputes about transactions, including deposits via Nagad or Rocket that are pending, are reviewed by our payments team. Submit a query through the Help Centre with your transaction reference.

TERMS HELP CHANNELS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to raise a dispute or request a change to your account, here is how to get in touch. Our support team handles account and terms queries directly — no need to go through a third party.

Team online

Live Chat

Start a chat from the account dashboard any time you need clarity on how a specific term applies to your account or a recent transaction.

Email Support

Send detailed account or terms queries to our support address. Include your account ID and the specific clause you are asking about for a faster response.

Help Centre

The Help Centre on Bet Jali covers common account questions, wallet verification steps, and what happens during a dispute review.

Common Questions About These Terms

Real questions from people reading through the terms for the first time — answered plainly so you know exactly where you stand.

Yes. These terms cover all transactions on your account, whether you deposit via bKash, Nagad, Rocket, or any other supported method. The same rules apply regardless of which wallet you use.

We can update the terms at any time, but we will notify you before the change takes effect. If you keep using your account after the update, that counts as acceptance of the new version.

Depending on the breach, we may suspend your account, cancel pending transactions, or close your account permanently. You will be notified and given a chance to respond before any final action is taken.

Eligibility depends on your local law and region. These terms do not confirm that access is legal where you are. You are responsible for checking the rules that apply in your specific location before opening an account.

Contact support through live chat or email with your account ID. State that you want a data summary and our team will process your request in line with applicable data-handling rules for supported regions.

Contact support immediately. We can put a temporary hold on your account while the transaction is reviewed. Include your account ID and the date and amount of the transaction you are querying.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.