Reference

Terms That Govern Your Account

Your use of Bet Jali is subject to the terms and conditions set out here. Access and eligibility depend on your local law and the region you are in — read these terms before you open an account or make any deposit via bKash…

Account EligibilityJurisdiction ConditionsPayment PolicyPrivacy Rights
Bet Jali Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how a specific term applies to your account, or you want to request a change to your personal data, use one of the channels below. Our Bangladesh support team handles policy queries alongside account and payment issues.

Live Chat Start a chat from the platform lobby. Policy and account queries are handled by the same support team — no separate queue.
Email Support Send your query to our support address. Include your account reference so we can pull the right record and respond accurately.
Help Centre The Help Centre covers common legal questions — account closure, data requests, and payment dispute steps — before you need to contact us directly.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are not afterthoughts at Bet Jali. Here is how we approach the four areas that matter most to your account.

Data Retention

We keep your account data only as long as necessary for legal and operational purposes. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Change Requests

To update or correct personal information on your account — name, phone number, or linked wallet — submit a request through live chat or email. Changes to payment details require identity verification before they take effect.

Common Legal Questions Answered

These are the questions we hear most often about our terms, your rights, and how policy applies to your account.

These terms apply to anyone who opens an account or accesses the platform. Eligibility depends on your local law and eligible region — confirm this before you register.

Yes. Submit a closure request through live chat or email. We will process it and confirm what data is retained for legal compliance purposes and for how long.

Contact support with the transaction reference from your wallet app. We cross-check against our payment records and respond with a resolution or next step, usually within one business day.

Send a data access request to our support email with your account ID. We will compile what we hold and send it to the contact address on your account.

We publish updates to the terms on this page. Continuing to use the platform after a change is posted means you accept the updated version. Check this page periodically.

The governing law is stated in the full terms document. Access and use of the platform must also comply with the laws of your own jurisdiction — local law takes precedence where it conflicts.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.